FAQs

Ready to Create Some Magic?

Frequently Asked Questions

  • What’s your cancellation policy?
    • Rentals cancelled within 30 days of the event date are non-refundable. Deposits are non-refundable for custom designs.
  • What’s your delivery range?
    • Charlotte is our home base but we love to travel! Additional delivery fees may apply based on event duration and location. Fees are unique and calculated to each event.
  • Do you have a minimum?
    • We have a $300 rental minimum for delivery. We are more than happy to offer Will-call for any of our smaller pieces. Custom designs have a minimum of $500.
  • Do you offer Will-call?
    • Yes, Will-call allows clients the opportunity to pick up inventory from our workshop on their on schedule. A 10% damage waiver is included for will-call orders. This covers normal wear & tear, but does not cover gross negligence – such as damage caused by transport, spills, or pieces not protected from inclement weather.
  • I want something custom. Now what?
    • We love getting creative and custom designs are our favorite! Send us a inquiry through our contact form and select “custom inquiry”. We will get back to you with more details on our custom design process.
  • What is your damages policy?
    • Accidents happen! The cost and expense of any repairs necessary to restore to the original condition shall be borne by the client. 
  • Do we get to keep custom designs?
    • Custom designs must be returned at the event end. If you are interested in keeping your custom design, please let us know during the design process so we can factor in additional build expense to your quote.